Your Responsibilities

What’s the role and Key responsibilities:

• Lead and support Data Platforms(Lockton Cloud) and Analytics tools Infrastructure Reliability
• Combines software and systems engineering to build and run large-scale, massively distributed services and infrastructures
• Ensure the data, services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective
• Primarily supports Lockton's Analytics Sites(Tableau, PowerBI, Alation) and expands on to overall Lockton Data Platforms between Cloud and OnPrem
• Run the CI/CD infrastructure production environment by monitoring availability and taking a holistic view of system health
• Manage the services and tools that provide the foundation for an intuitive and engaging developer experience to increase productivity and product quality
• Operationalize enterprise grade cloud computing services and tools that are secure, fast, scalable, highly available and reliable
• Guide in architecting solutions for highly reliable, available, scalable and secure infrastructure systems
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
• Ensures information controls, back-up and recovery strategies are in place across all environments Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
• Develop and maintain relationships with technical staff, end users and clients
• The Successful Applicant
• Technical Knowledge, Key skills and experience required for the successful candidate:
• Assist with the administration and maintenance of Analytics tools(Tableau/PowerBI) Infrastructure, user management, access controls, and security
• Support the implementation of Tableau Server best practices and ensure compliance with data governance policies
• Monitor server performance, troubleshoot issues, and optimize Tableau Server configurations for optimal efficiency and reliability
• Assist in managing user permissions and access levels, ensuring appropriate access to reports, dashboards, and data sources
• Contribute to documentation and knowledge-sharing efforts related to Tableau Server administration processes and procedures
• Stay updated with the latest Tableau Server features, functionalities, and industry trends, and make recommendations for process improvements
• Provide technical support and assistance to Tableau Server users, troubleshooting issues and resolving user inquiries
• Plan, manage, and oversee all aspects of a Production Environment for Data Platforms
• Define strategies for Application Performance Monitoring, Unit Cost and Chaos Engineering aspects
• Ability to understand MTTR, SLO, SLA, SLI definitions and apply them to services
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Technical expertise and experience with Azure Cloud, Databricks, Unity Catalog will be great add
• Build, monitor, troubleshoot complex data infrastructure at scale
• Support the continuous development and deployment of multi service analytics applications
• Develop tools and processes to automate the management of our systems and data
• Collaborate with vendors on feature requests to enhance platform value
   

• Good communication and presentation skills
• Highly driven, energetic, flexible, resourceful & ability to multitask
• Clarity of thoughts and vision
• Ability to ideate and bring solutions to the table
• Adherence to timelines, without sacrificing the quality of output
• Hands-on and detail-oriented, with a strong ability to coordinate across different Geographies and with different stakeholders at Exec and Director levels
   

• Graduate (Bachelor's) degree in Engineering, Computer Science, Management Information Systems, or related
• Tableau Server Certified Associate or similar certification is a plus.
• Strong exposure to Databases and data structures of cloud-based technologies
   

• Receive ongoing support and funding towards your personal learning and development, including coverage for relevant courses and certifications in data related fields.
• Lockton prides itself on offering outstanding career progression programmes for those who wish to progress in their field of interest, be it in a Technical or Leadership capacity.